Returns and exchanges we accept
Eligible defective and non-defective merchandise may be returned, and an exchange may also be requested. Non-defective reasons include a change of mind, a personal preference, or choosing the wrong item.
Condition and request window
A non-defective item must still be new, unused, and in its original condition with the packaging, tags, and supplied accessories intact. The request must reach us within 30 days after delivery.
Damage, defects, and order errors
Damage, a defect, an incorrect shipment, missing components, or a material difference from the description can qualify for assistance. Send the order number, checkout email, a useful explanation, and photographs or video of the product and packaging when the issue can be shown.
Authorization, mailing, and resolution
Do not send an unauthorized parcel. After approval, use the free return label included inside the original package and return the merchandise by mail. There is no restocking fee. Exchanges depend on stock, and an approved refund is processed to the original payment method within 10 business days.
Mail-back steps and outcomes
Do not return merchandise until our team approves the request. Approval includes a free prepaid return label, eligible shipping at our cost, and no restocking fee. Both defective and non-defective eligible goods can be returned or exchanged within 30 days after delivery; non-defective reasons may include a change of mind, altered preference, or a mistaken item or option, while replacements depend on stock.
Customized products, gift cards, final sale, and opened foods, perishables, intimate products, or hygiene-sensitive goods may be lawfully unavailable for non-defective return, without limiting claims for damage, defects, contamination, wrong goods, missing contents, or material misdescription. Send the order number, checkout email, explanation, plus item and packaging photos or video for a reported problem. Approved refunds return to the original payment method and are processed by us within 10 business days; outside payment systems may need additional posting time. Cancellations should be requested before fulfillment or shipment, otherwise the return route applies.
Email: chatinhodoze@gmail.com
Mailing address: 332 W Mountain Ave, Fort Collins, CO, 80521, United States
Phone: (719) 268-9680