Support topics
We can help with products, orders, tracking and delivery, damaged or incorrectly shipped goods, payment, refunds, privacy requests, and questions about the published policies.
Information to include
For order assistance, provide the order number and checkout email. Add the tracking number for a delivery concern, photographs or video for a product problem, and a clear description of the specific right for a privacy request.
Response considerations
A complete reply may take longer during holidays or peak demand, while a carrier investigation is open, or when material information needed to review the request has not been supplied.
Helping us review a request
We respond to questions about items, orders, transportation, tracking, pre-shipment address changes, damaged or incorrect parcels, payment, refunds, privacy, and policy terms. An order request should identify the order and checkout email; a carrier issue should add tracking, and product problems should include clear item-and-package photos or video. Identify the privacy right you are invoking. Keep full card numbers, passwords, and other authentication data out of regular email. Holidays, seasonal demand, carrier inquiries, and insufficient details may require extra time.
Email: chatinhodoze@gmail.com
Mailing address: 332 W Mountain Ave, Fort Collins, CO, 80521, United States
Phone: (719) 268-9680